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 Post subject: WebEx - Dragging/Resizing Window COMPLETELY locks up system
PostPosted: Tue Jul 22, 2008 9:57 pm 
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Joined: Tue Jul 22, 2008 9:53 pm
Posts: 2
Hello, I am not sure if you guys have this problem... but here is the deal..
This is happening when hosting a WebEx session AND I am sharing an application..
If I resize/move the shared app (e.g. Internet Explorer), the computer COMPLETELY locks up! Even the mouse locks up.. .

I have to force power off and restart..
Has anybody seen this?

NOTE: This is happening with both the WebEx Java client and the WebEx ActiveX control on both IE7 and latest Firefox...


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 Post subject: Re: WebEx - Dragging/Resizing Window COMPLETELY locks up system
PostPosted: Fri Aug 01, 2008 9:43 pm 
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Joined: Tue Jul 22, 2008 9:53 pm
Posts: 2
OK, I am answering my own question.. maybe it will be helpful for others..
When you resize a shared application in a WebEx session, your computer will completely lock up.

This is a Vista (Win2008 Svr) issue. There is a 'hotfix' available from Microsoft, but you have to go thro many hoops to get to it..
http://support.microsoft.com/kb/954436

The WebEx knowledge base talks about this
http://support.webex.com/SelfServiceWeb/SelfServicePortal.portal?_nfpb=true&kbViewArticle_actionOverride=%2Fportlets%2FViewArticle%2FcurrentArticle&_windowLabel=kbViewArticle&kbViewArticlereturnTo=kbResults


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 Post subject: Re: WebEx - Dragging/Resizing Window COMPLETELY locks up system
PostPosted: Tue Jan 27, 2009 6:47 am 
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Joined: Tue Jan 27, 2009 6:43 am
Posts: 1
Thanks for posting this response. Yours was the only explanation and an excellent one. I had to do two reboots today alone. Hopefully, this hotfix will correct the problem. I can't thank you enough!


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 Post subject: Re: WebEx - Dragging/Resizing Window COMPLETELY locks up system
PostPosted: Thu Jan 29, 2009 3:18 am 
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Win2008Workstation Expert
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Joined: Wed Sep 17, 2008 8:44 am
Posts: 370
Location: Australia
Just my two cents...

According to the Knowledgebase Article there, "This problem occurs because of an error in the Win32k.sys file."

If a system driver has an error, why the heck isn't it included in Automatic Updates? :evil:

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